Patient Access Survey Physician: make a selection…Dr. NH BumaDr. GW PerkinDr. DC CrowleyDr. TL MacDonaldDr. O ChaudharyDr. J VanderzwanDr. P SuffolettaDr. Y MacDonaldDr. M EddelsS. Jurjevich When did you book this appointment? Within 24 hours Within 48 hours Within a week Within a month Over a month ago If you booked this appointment by phone, when did you first attempt to contact our office for the purpose of booking this appointment? Within 24 hours Within 48 hours Within a week Within a month Over a month ago Approximately how many times did you have to call the clinic before you were able to talk with a receptionist to book this appointment? What was the reason for not reaching us on your first attempt? (eg. no answer, busy signal, etc…) ? In general, how quickly are you able to see your doctor if you wanted to make an appointment? Within 24 hours Within 48 hours Within 3-4 days Within a week Within 2 weeks If you need and URGENT appointment, how likely are you to achieve this by calling your physician’s nurse, or leaving a message? Very likely Somewhat likely Somewhat unlikely Very unlikely Unsure In general, how satisfied are you with your ability to book an appointment with your physician in a timely fashion? Very satisfied Somewhat satisfied Somewhat unsatisfied Very unsatisfied Regarding the above question, if unsatisfied, what in particular are you unsatisfied with, and what are some suggestions you would make to improve timely access to your physician? Please feel free to add any comments if you’re satisfied too! Are you aware that your family physician has to pay out of pocket for your visit to a walk-in clinic (other than the Strathroy Medical clinic after-hour Urgent Care Clinic? yes no How satisfied are you with the Urgent Care Clinic service we provide? Very satisfied Somewhat satisfied Somewhat unsatisfied Very unsatisfied We are considering implementing a secure online booking system for appointments. How likely would you use this option to book appointments? Very likely Somewhat likely Somewhat unlikely I wouldn’t use it We will have a raffle in June for a $50 gift certificate. If you feel comfortable and wish to enter the draw please enter your name below.
